EXCHANGE & RETURN POLICY
At The Pink Rosemary Bush, customer satisfaction is important to us. Please review our Exchange & Return Policy carefully before making a purchase.
Return & Exchange Eligibility
Returns or exchanges are accepted under the following conditions:
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The request is made within 7 days of delivery
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Items are unused, unopened, and in original packaging
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Proof of purchase is provided
Non-Returnable Items
For health, safety, and hygiene reasons, we do not accept returns or exchanges on:
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Opened or used products
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Personal care, wellness, or consumable items
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Clearance or sale items
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Gift cards
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or exchange where applicable.
Return Process
To initiate a return or exchange:
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Email support@thepinkrosemarybush.com with your order number and reason
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Our support team will review your request and provide instructions
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Items returned without prior approval may not be accepted
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
CONTACT INFORMATION
If you have any questions regarding our policies, please contact us:
Email: support@thepinkrosemarybush.com
Phone: (979) 978-0831
Address:
7055 Old Katy Rd, Suite #1110
Houston, TX 77024